Front Desks
What they do
The front desk personnel at each desk have defined responsibilities
• Maintain safety and good order throughout the building
• Accept and hand out parcels for tenants. Note that they do NOT accept food, medical supplies, or flowers, which must be delivered directly to suites.
• Monitor security cameras.
GWLRA management has determined that staff should remain at the desk; this means they are not available to help load or unload vehicles or to replace carts – these are the responsibilities of tenants.
How to reach them
West Tower phone: 416 922-3320
East Tower phone: 416 922-1633
Maintenance
What they do
Maintenance is responsible for the smooth operation of systems in the buildings and in individual units, as well as certain components within each unit such as appliances, heating and cooling, and plumbing. When issues are beyond the capabilities of staff, Maintenance will arrange outside suppliers.
How to reach them
You can report a need for maintenance by visiting the resident portal:
If you’re not a member of the GWLRA portal you can email portalsupport@gwlra.com for help registering.
The after-hours emergency maintenance number is 833 330-7030
You can also visit the Office on the Ground Floor of the West Tower and making a request during regular office hours, Mon - Fri 9am - 5pm.
Management
What they do
GWLRA has a professional staff that directs the overall operation of the buildings. If a problem has not been satisfactorily resolved, you can elevate it to management.
How to reach them
Email: 400Walmer@gwlra.com
Phone: 416-552-3100
After hours emergencies: 1- 833-330-7030
Keith Gilmore, Leasing Consultant
Marj Butler, Administrative Services Coordinator
Connie Magallanes, Administrative Services Coordinator
Joan Smith, Community Manager
Ponnappa Chottera, Property Manager
City of Toronto
What they can do
The city regulates many things beyond the borders of our community and some things within it. Sidewalks, trees, animal control, the condition of the buildings are all areas that come under city jurisdiction.
How to reach them
Via phone: 311 for administrative needs
Via your city councillor: councillor_matlow@toronto.ca or 416 392-7906
Landlord and Tenant Board
What they can do
This organ of the Ontario provincial government regulates the area that its name implies: relations between landlords and their tenants. This includes disputes between them, evictions, lack of response regarding repairs, increases in rent and many other areas.
How to reach them
Member of Provincial Parliament (MPP)
What they do
The provincial level of government has broad powers to set policy.
How to reach them
The current MPP for the St. Paul’s riding is Jill Andrew who is a member of the NDP.
Legislative office - Room 115, Main Legislative Building, Queen's Park Toronto, ON M7A 1A5
Tel.: 416-325-0071
Constituency office - 803 St. Clair Ave. W, Toronto, ON M6C 1B9
Tel.: 416-656-0943
Email: JAndrew-CO@ndp.on.ca
The 400 Walmer Road Tenants’ Association
What we do
Our organization is dedicated to making living at our buildings more enjoyable, in the broadest possible sense. We keep an eye on upkeep and conditions in the buildings and on the grounds, we respond to AGI filings on behalf of members, and we provide social opportunities, among other activities
How to reach us
400WRTAnews@gmail.com. You can also put a note in our dedicated mailbox mounted behind the security desk in each lobby.